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Remote Customer Service Representative-Sutherland Global
USA Work At Home
Sutherland Global is hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work-from-home environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
You are an active listener and can leverage probing question skills to provide resolutions
You have strong attention to detail
You bring an enthusiastic personality
What we offer:
Competitive hourly rate – opportunities start at $14 per hour but can vary by role
Hours of Operation: Mon-Fri, Monday through Friday 8:00 AM to 9:00 PM and Saturday 8:00 AM to 4:30 PM. Candidates must be available for a 40 hours work schedule within the hours of operation.
+$1 shift premium if interested in working overnight shifts
+$1 premium for Spanish bilingual
Medical, dental, and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Excellent verbal and written communication skills and are a strong multitasker
Bilingual in Spanish is a plus
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with:
1.6 GHz Dual Core processor (the faster the processing environment, the better)
4 GB RAM
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
2 – 20 inch monitors
A headset to use for training and meetings that is/has:
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
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