Remote Customer Service Representative-Sutherland Global

Job Description:

Sutherland Global is hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work-from-home environment.

You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
• You are an active listener and can leverage probing question skills to provide resolutions
• You have strong attention to detail
• You bring an enthusiastic personality

What we offer:

• Competitive hourly rate – opportunities start at $14 per hour but can vary by role
• Hours of Operation: Mon-Fri, Monday through Friday 8:00 AM to 9:00 PM and Saturday 8:00 AM to 4:30 PM. Candidates must be available for a 40 hours work schedule within the hours of operation.
• +$1 shift premium if interested in working overnight shifts
• +$1 premium for Spanish bilingual
• Medical, dental, and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills and are a strong multitasker
• Bilingual in Spanish is a plus
• Full-time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
• A computer with:
  • 1.6 GHz Dual Core processor (the faster the processing environment, the better)
  • 4 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 10
  • 2  – 20 inch monitors
  • Wired Keyboard
  • Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-canceling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Apply Here